Returns & Exchanges

Returns Policy

Un-opened items can be returned or exchanged for any reason. Simply send the items back to us within 30 days of payment and we will refund your money or exchange your product. When we receive your package we will credit the card you paid us with for the full purchase price of your product minus any postage costs incurred by us. (inlcuding purchases with free delivery – there will always be a postage cost to us).

In the event of returning a product due to a change of mind, there is a mandatory deduction of $7.95 from your total refund to cover the cost of the original delivery. Please note, if you are returning an item for an exchange, we will require an additional shipping fee of $7.95 for this re-delivery.

Damaged & Incorrect Items: 

At Earthborn Foods, we do our best to package your product(s) so they will arrive to you in excellent condition. Unfortunately, once the package leaves our warehouse, it goes through many hands and products may shift causing unintentional damage. Should you receive a product that has been damaged in transit, please contact us immediately for further instructions. Please do not discard the damaged product(s) and retain the original box and packaging as inspection is often required by the carriers.

Instructions for returning products:

Please contact us on0414 455 930 or send an email to hello@nutrasmart.com.au to let us know that you’d like to return or exchange a product. Please include your order number and the reason as to why you would like a return/exchange, and include any necessary photo documentation if applicable. Our team will then be able to assist you with your return request.

All goods returned to Earthborn Foods will be inspected upon their return and in the case of faulty products, a replacement product will be sent at the expense of Earthborn Foods or a refund issued.

In the case of non-faulty goods returned to Earthborn Foods, we reserve the right to deduct the standard restocking fee from any refund issued, or to return the goods to the customer at the customer’s expense.